2jl link Privacy Policy – Your Data, Handled With Care
At 2jl link, protecting the personal information of our players in the Philippines is a responsibility we take seriously. This Privacy Policy explains what data we collect when you use the platform, why we collect it, how it is stored and secured, and what rights you have over your own information. By registering an account or continuing to use 2jl link services, you acknowledge that you have read and understood this policy. We encourage you to review this page regularly, as we may update it from time to time to reflect changes in our practices or applicable data protection regulations. If you have any questions about how your data is handled, our support team is always available to assist.
1. Information We Collect
When you create and use your 2jl link account, we collect several categories of personal information that are necessary to deliver our services safely and effectively to players in the Philippines. The types of data we gather fall into four broad areas: account information, device and browser data, payment information, and platform usage data. We collect only what is reasonably necessary for the purposes described in this policy, and we do not collect sensitive personal information beyond what is required for identity verification and responsible gaming compliance. Below is a breakdown of each data category and what it typically includes.
Account Information
Your full name, date of birth, email address, username, and any identity documents submitted during verification. This information is required to open and maintain a registered account, confirm your eligibility as an adult player, and comply with anti-fraud and know-your-customer obligations. We may also collect updated contact details if you change them at a later date.
Device & Browser Data
IP address, device type, operating system, browser version, screen resolution, and mobile carrier information when applicable. This data helps us optimise the 2jl link platform for your device, detect unusual login activity, and maintain the security of your account. We do not use device data to build advertising profiles or share it with marketing networks.
Payment Information (PHP)
Transaction records associated with deposits and withdrawals in Philippine Peso, including payment channel identifiers, transaction amounts, timestamps, and reference numbers. We do not store full card numbers or full e-wallet credentials on our servers; those are handled directly by our licensed payment processing partners under their own security protocols. We retain transaction histories for regulatory and dispute resolution purposes.
Usage & Platform Data
Pages visited, games played, session durations, bet histories, feature interactions, and support chat logs. This data allows us to improve platform performance, personalise your experience within 2jl link, identify patterns that may indicate problem gambling, and resolve any disputes or technical issues that arise during your play sessions.
2. How We Use Your Information
The personal data collected by 2jl link is used exclusively to operate, improve, and secure the platform and to meet our legal obligations as an online gaming service serving Filipino players. We do not sell, rent, or trade your personal information to third-party marketers under any circumstances. Every use of your data is guided by one or more of the following lawful bases: performance of a contract with you, compliance with a legal obligation, protection of your vital interests, or our legitimate interest in running a safe and compliant platform. The specific purposes for which we process your data are listed below.
- Account management: Creating, verifying, maintaining, and closing your player account, including identity verification checks required under applicable regulations.
- Service delivery: Processing deposits and withdrawals in PHP, crediting winnings, and ensuring all game results and transactions are correctly recorded in your account history.
- Security and fraud prevention: Monitoring login activity, detecting unauthorised access, investigating suspicious transactions, and protecting the integrity of the platform for all players.
- Legal and regulatory compliance: Retaining records as required by applicable anti-money laundering laws, gaming regulations, and tax reporting obligations relevant to the Philippines market.
- Responsible gaming: Identifying behavioural patterns that may indicate problem gambling and proactively contacting players who may benefit from self-exclusion or deposit limit tools.
- Platform improvement: Analysing aggregated and anonymised usage data to improve game selection, site navigation, mobile performance, and customer support quality.
- Customer support: Using account and communication history to resolve queries, disputes, and technical issues submitted through our support channels.
3. Cookies and Tracking Technologies
2jl link uses cookies and similar tracking technologies to ensure the platform functions correctly and to improve your browsing experience. Cookies are small text files stored on your device when you visit the site, and they allow us to remember your session preferences, keep you logged in during a session, and analyse how players navigate and interact with the platform. We use three broad categories of cookies: strictly necessary cookies that are essential for the site to work and cannot be disabled, functional cookies that remember your preferences such as language or display settings, and analytical cookies that help us understand aggregated traffic patterns and page performance. We do not use advertising or retargeting cookies that track your behaviour across other websites. Most browsers allow you to control or delete cookies through their settings; however, disabling strictly necessary cookies may prevent certain features of the 2jl link platform from working correctly. By continuing to use the platform after reviewing this notice, you acknowledge our use of cookies as described here.
Managing Your Cookie Preferences
You can adjust cookie settings at any time through your browser's privacy or settings menu. For guidance on how to do this across different browsers and devices, please refer to your browser's official help documentation. Clearing cookies will log you out of your current session and reset any saved preferences on the platform.
4. Data Storage and Security
All personal data collected by 2jl link is stored on secured servers using industry-standard encryption protocols to protect it from unauthorised access, alteration, disclosure, or destruction. Access to personal data within our organisation is strictly limited to staff and systems that require it to perform specific operational, compliance, or support functions, and all personnel with data access are bound by confidentiality obligations. We implement technical safeguards including encrypted data transmission (TLS), secure password hashing, session timeout controls, and regular security reviews to maintain a high level of data protection. While we take all reasonable precautions to protect your information, no online platform can guarantee absolute security against all possible threats, and you are responsible for keeping your own login credentials confidential. We retain your personal data for as long as your account is active and for a further period as required by applicable legal and regulatory retention obligations. When data is no longer needed and retention requirements have been satisfied, it is securely deleted or anonymised. If you believe your account has been compromised, please contact our support team immediately at [email protected].
5. Sharing Data With Third Parties
2jl link does not sell or rent your personal information to any third party. We may, however, share specific categories of data with trusted third-party service providers who assist us in delivering the platform, subject to strict confidentiality and data processing agreements. These providers include payment processors who handle PHP deposit and withdrawal transactions, identity verification partners who assist with KYC compliance, game content providers whose titles appear in the platform, and technical infrastructure providers who support server operations and platform security. Each of these partners is permitted to use your data only for the specific purpose for which it was shared and is prohibited from using it for their own marketing or commercial purposes. We may also disclose personal information to regulatory authorities, law enforcement agencies, or courts when we are legally required to do so or where disclosure is necessary to protect the rights and safety of 2jl link, its players, or the public. In the event that 2jl link undergoes a business restructuring or transfer of ownership, player data may be transferred as part of that process, subject to the same privacy protections described in this policy. We will notify registered players of any material changes to how their data is handled as a result of such an event.
Payment Processors
Transaction data shared only to process your PHP deposits and withdrawals through licensed local payment channels.
KYC Verification
Identity documents reviewed by authorised verification partners to confirm your eligibility and comply with regulatory requirements.
Regulatory Bodies
Certain records may be disclosed to gaming regulators or law enforcement where required by Philippine law or a valid legal order.
6. Your Rights Over Your Personal Data
As a player on 2jl link, you have clear and enforceable rights over the personal information we hold about you. We are committed to honouring these rights promptly and without unnecessary friction, in accordance with applicable data protection principles. To exercise any of the rights listed below, you can contact our support team by email at [email protected] with a clear description of your request. We may need to verify your identity before processing a request to ensure that data is not released or altered at the request of an unauthorised person. We will endeavour to respond to all valid requests within a reasonable timeframe, and we will inform you if any aspect of your request cannot be fulfilled due to a legal obligation that overrides it.
- Right of Access: You may request a copy of the personal data we hold about your account, including transaction records, verification history, and communication logs.
- Right to Correction: If any information in your account is inaccurate or out of date, you have the right to request that it be corrected. Some changes may require supporting documentation.
- Right to Deletion: You may request that your personal data be deleted when it is no longer necessary for the purposes for which it was collected, subject to any legal retention requirements that prevent immediate deletion.
- Right to Restrict Processing: You may ask us to limit how we use your data in certain circumstances, such as while a correction request is being reviewed or a complaint is pending.
- Right to Data Portability: Where technically feasible, you may request a structured, machine-readable copy of personal data you have provided to us directly.
- Right to Object: You may object to processing carried out on the basis of our legitimate interests where you believe your individual rights and freedoms override those interests.
7. Protection of Minors and Policy Updates
The 2jl link platform is strictly intended for adults aged 18 and above, and we do not knowingly collect or process personal data belonging to individuals under this age. If we become aware that an account has been registered by or on behalf of a minor, we will immediately suspend that account, delete associated personal data where legally permissible, and decline to process any pending transactions. Parents or guardians who believe that a minor may have registered on the platform are encouraged to contact us at [email protected] without delay so that we can take appropriate action. We also encourage responsible adults to make use of parental controls available through internet service providers and mobile network operators to prevent underage access to gaming platforms. Protecting young people is a shared responsibility, and 2jl link takes its role in this seriously.
This Privacy Policy may be updated periodically to reflect changes in our data practices, new regulatory requirements, or enhancements to platform features. When we make material changes, we will post the revised policy on this page with an updated effective date, and we may send a notification to registered players by email where the changes are significant. Your continued use of the 2jl link platform after the revised policy has been posted constitutes your acceptance of those changes. We encourage you to visit this page regularly to stay informed. If you have concerns about any update, or if you wish to discuss how the changes affect your account, please reach out to our support team. You can also visit the FAQ page for answers to common questions about how your data is managed.
Questions About Your Privacy? We Are Ready to Help.
If anything in this Privacy Policy is unclear, or if you would like to exercise any of your data rights, the 2jl link support team is here to assist Filipino players every step of the way. You can reach us directly at [email protected] or browse the FAQ page for quick answers to the most common privacy and account questions. Ready to enjoy the platform with confidence?